FREQUENTLY ASKED QUESTIONS
1. What types of products are available on your website?
We offer a variety of essential medical supplies, including masks, tubing, patient breathing circuits, and other accessories for aesthetics, hospitals, surgery centers, private practices, urology and gynecology clinics, and more. If you are an existing customer, connect with us to login. If you are a new customer, register today.
2. How do I place an order?
Simply login or register, browse our catalog, select your desired items, and add them to your cart. When ready, proceed to checkout, where you can fill out your details and confirm payment. Our Customer Support Team will review your order and send a confirmation email once it’s been accepted. Our Warehouse Team will fulfill the order request and email once it’s been shipped. Our Accounting Team will send an invoice notification once the final payment has been processed and include tracking details.
3. Do you offer bulk ordering or discounts for large purchases?
Yes, we provide discounts on bulk orders for many of our products. For more information, contact us at shop@carestreamamerica.com.
4. What payment methods do you accept?
We accept major credit cards, ACH, and select digital payment options for a secure and seamless checkout experience. If you do not have an account with us, register to start one today.
5. How can I track my order?
Once your order is processed and shipped, you'll receive an email with a tracking number to follow your package's journey. You can also locate the tracking information by logging in and reviewing your My Account section.
6. What are the shipping options and delivery times?
We offer various shipping options to meet your needs. Delivery times depend on your location, inventory availability and the chosen shipping method. The available shipping options are viewable in the checkout process and show the estimated shipping costs prior to completing your order submission. Final delivery details will be shared once your order leaves our Warehouse in central Florida. Orders received after 2:00 pm EST will ship the next business day if product is available.
7. Do you ship internationally?
At the moment, this webstore primarily serves customers within the USA. Please contact us at info@carestreamamerica.com for any inquiries about locations outside the USA.
8. What is your return policy?
Returns cannot be processed through this online store. To initiate a return request, please email shop@carestreamamerica.com with your order details and reason for requesting a return. Upon review, if a return is approved a Return Merchandise Authorization is required. Some returns elicit a 15% restocking fee. For additional questions baout returns, please contact shop@carestreamamerica.com.
9. How can I contact customer support?
Our customer service team is available to assist you Monday through Friday from 8:00 am – 5:30 pm EST. Reach us via our Contact page, by email (shop@carestreamamerica.com), or by phone (855-892-3872), and we’ll be happy to help.
10. Do you offer product warranties?
Yes, many of our products come with manufacturer warranties. Please check individual product listings for details or reach out to our support team at shop@carestreamamerica.com for specific inquiries.
11. Are your products FDA-approved or FDA-cleared?
All our medical products meet regulatory standards, and relevant products are FDA-approved or FDA-cleared for safe and effective use. Please review our Privacy & Cookies page for more information.
12. Do you provide resources or guidelines for product use?
Yes, we offer user guides, manuals and resources for safe product usage. You can find these on our product pages or contact shop@carestreamamerica.com for specific inquiries.
13. What if my order arrives damaged?
If you experience an issue with the condition in which your shipment has arrived, please take photos of the damage and email them along with your order number and best contact info to shop@carestreamamerica.com.